Privacy Policy

mercably, LLC respects your privacy. This Privacy Policy explains what information we collect when you visit mercably.com or contact us, how we use it, and the rights you have over that information.

What This Policy Covers

This policy applies to mercably.com and to information collected through forms, signups, and email communications associated with this site. It does not cover our products (such as PropelForm), which are governed by their own privacy policies presented inside those products.

Information We Collect

We collect only what we need to operate the site and respond to you.

• Contact form submissions: name, email, optional company name, inquiry type, and message.
• Email signups: your email address and the section of the site where you signed up.
• Analytics: Plausible Analytics counts page views and traffic sources. Plausible does not use cookies and does not collect personal information. Data is aggregated and anonymized.
• Server logs: timestamp, path, user agent, and truncated IP for security and reliability.

How We Use Information

• To respond to your inquiry or message.
• To send product or company updates if you have explicitly opted in.
• To understand which content is useful and improve the site.
• To detect, prevent, and respond to abuse and security incidents.

We do not sell your personal information. We do not use your information for behavioral advertising.

Legal Basis for Processing

If you are in the European Economic Area, the United Kingdom, or another GDPR jurisdiction, we process your personal information on one of the following bases:

• Performance of a contract or steps taken at your request, when you submit an inquiry or sign up for updates.
• Legitimate interest in operating, securing, and improving the site.
• Consent, where required by law, which you may withdraw at any time.
• Compliance with a legal obligation.

AI and Machine Learning

We do not use information you submit through the contact form, email signups, or other forms on this site to train AI or machine learning models, our own or third parties'. Any AI features inside our products are governed by the privacy policies and disclosures of those products.

How We Share Information

We share personal information only as described below.

• Service providers acting on our behalf, under written terms and security commitments. These currently include Amazon Web Services (S3 and SES) for storage and transactional email, and Plausible Analytics for cookieless web analytics.
• Legal compliance, when required by applicable law, court order, or to protect the rights, property, or safety of mercably, our users, or others.
• Business transfers, in the event of a merger, acquisition, financing, or sale of assets, with reasonable notice where practicable.

We do not sell or rent personal information to third parties.

Cookies and Tracking

The site does not set advertising or behavioral tracking cookies. Plausible Analytics is cookieless. Limited essential cookies may be used to remember your preferences if you interact with site forms. We do not respond to browser Do Not Track signals because there is no industry standard for how to interpret them, but we honor the substance of those signals through the practices described above.

International Data Transfers

Our service providers operate primarily in the United States and the European Union. When personal data is transferred from the EEA, the United Kingdom, or Switzerland to the United States, we rely on Standard Contractual Clauses or equivalent safeguards in line with GDPR and UK data protection law.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect personal information, including transport encryption and access controls. No system is perfectly secure, and we cannot guarantee absolute security.

Contact submissions and email signups are retained until you ask us to delete them or until they are no longer needed for the purpose they were collected. Aggregated and anonymized analytics data has no personal scope and is kept indefinitely.

Children

mercably.com is not directed at children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

Your Rights

If you are in the European Economic Area, the United Kingdom, or another GDPR jurisdiction, you have the right to access, correct, port, restrict, or delete personal information we hold about you, to object to certain processing, and to withdraw consent. You also have the right to lodge a complaint with your local data protection authority.

If you are a California resident, the CCPA gives you the right to know what personal information we collect, request deletion, request correction, and opt out of any sale or sharing of personal information. We do not sell personal information.

If you are a Nevada resident, you have the right to opt out of the sale of personal information to third parties. We do not sell personal information.

To exercise any of these rights, email us at [email protected] from the address associated with your information. We will respond within the timeframe required by applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above. Material changes will be announced on the site.

Contact

Questions about this policy or your information can be sent to [email protected].

This document is provided for transparency and is not legal advice.